Deliveries
Delivery slips are automatically generated by software based on customer information. Any error in entering the address, comments specific to delivery or the name of the recipient may result in a delay in delivery.
Transporting your parcel
Packages are dispatched 24 to 48 hours after acceptance of your payment.
(processing time for your credit card payment)
Shipping fees include handling and packing fees as well as postage costs.
We do not ship on weekends or public holidays.
SHIPPING BY COLISSIMO Price: 4.90 Euro
Standard shipment is tracked and delivered without signature.
Delivery time: 48 to 72 hours (after parcel preparation D+1) excluding weekends and public holidays
Advantages: low shipping costs, parcel tracking
disadvantage: 48 to 72H delivery time in france
SHIPPED BY CHRONOPOST Price: 29.90 Euro
Fast courier service, delivered with signature
Delivery time: 24 hours (after package preparation D+1) excluding weekends and public holidays
Advantages: speed, parcel tracking
Disadvantage: slightly higher shipping costs.
Delivery times are given for information only. They do not constitute a commitment on our part. In accordance with article L216-2, parcels must be delivered within 30 days of the order date.
PLEASE CHECK WHETHER THE LETTER CARRIER HAS LEFT A DELIVERY NOTICE IN THE LETTERBOX
My parcel has been delivered damaged and its contents have deteriorated. What should I do?
When your parcel is delivered by the letter carrier, the packaging looks damaged:
- if you refuse delivery, it will be returned to our premises, where we can resend a new parcel to your home address.
- if the parcel has been left unopened in your letterbox or with a neighbor or janitor: return it (UNOPENED) to a post office within the next working day. The parcel will be returned to sender.
ALWAYS CHECK THE CONDITION OF YOUR PARCEL BEFORE ACCEPTING DELIVERY.
PARCEL TRACKING
As soon as possible we send you the tracking number of your parcel or you can see its progress by following the link of https://www.laposte.fr/particulier
You can also call 3631 with your tracking number to obtain information about your parcel